Bharti Airtel Limited (Airtel), a leading telecommunications services provider with operations in 20 countries across Asia and Africa, and Avaya, a global provider of business communications and collaboration systems and services, signed a five-year partnership to enhance Airtel's customer capabilities across its operations. The partnership - under the umbrella of Avaya Communications Outsourcing Solutions - will provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel's communications environment. Dr. Jai Menon, Director of Global Innovation & IT at Bharti Airtel, and Group CIO of Bharti said, "At Bharti Airtel, the customer is at the core of everything we do. We constantly innovate and partner with the best to offer our customers a world-class service experience at every touch point." Under the terms of the agreement, Avaya will provide a tailored contact center outsourcing environment that includes completely customized application support, billing, reporting and Service Level Agreements with remediation. Michael Bayer, President, EMEA, Avaya, said "this partnership ensures we can continue to collaborate effectively together for the benefit of the company's customers across multiple geographies. With a custom-built solution for each client, Avaya... can help forward-thinking companies... get the most out of their communications infrastructure investments."
