DAMMAM — Recruitment offices blame technical glitches in the Ministry of Labor and Social Development's Musaned portal for inordinate delay in the recruitment of housemaids from Bangladesh. "Musaned has been facing several technical glitches. However, all of the glitches are fixed within hours of the problem being reported. The ministry is currently upgrading its e-services by contracting with companies that will improve the quality of its services nationally and internationally," said the ministry's spokesman Khalid Aba Al-Khail. A source from a recruitment office said the technical glitches of Musaned portal is a true obstacle that has delayed many applications. "We were able to process far less applications than anticipated due to these glitches. These glitches happen frequently and on a regular basis. The system faces errors every week or two weeks. These glitches are not occasional and rare. They are quite frequent and have caused a great delay," said the source. The source also said the system is now unable to bear the pressure of recruitment requests being processed. "The ministry does not have a competent technical team. Moreover, each nationality is facing different challenges with the recruitment offices. In many instances, recruitment offices accept changes in the regulations such as an increased recruitment charge in order to meet market demands," said the source. The source added the system does not reflect these changes causing many transactions to happen undocumented.
