IN recognition of its leading role and outstanding performance in providing the best after-sales services and customer care solutions, Shaker Group, the authorized dealer and sole distributor of LG Air Conditioners in Saudi Arabia, received the Golden Award for the best performing LG channel partner in the Middle East and Africa (MEA) region. During LG's Annual Distributor Conference that was held recently in Dubai, Shaker Group's service center was awarded and selected amongst 39 LG Air Conditioning, Electronics and Home Appliances distributors across the MEA region, confirming the leading role that Shaker Group plays in offering best customer care and after sales services in Saudi Arabia and the region. Jameel Bin Abdullah Al-Molhem, Managing Director of Al Hassan Ghazi Ibrahim Shaker Company, said “it is the absolute pleasure of the Board of Directors to congratulate our teams for being selected as the number one performing team in the MEA region, and we would like to salute their perseverance to reach the highest levels of customer service and satisfaction, in promoting the prominent role that Shaker Group holds in the Saudi market.”
Al-Molhem added “the award was centered on the successful achievement the service and maintenance center provided through their outstanding performance, setting a high bar for other MEA distributers in maintaining same premium quality services Shaker Group employees are reaching, such as high reliability and quality performance, as well as professional skills of Shaker technicians.”
Moreover, he said "earning this award is the spark to motivate all of our employees to continue the hard work and move towards greater achievements in the field of customer service through better response time and raise the level of customer satisfaction, as we always strive to provide our customers with the best after-sales services, and having them as our top priority. In return we would like to thank our valued customers for their loyalty and sincere trust, knowing that this achievement would not have been possible without their continuous support and interest in our products and services.”
Hakam Abu Risheh, Country Manager at Al Hassan Ghazi Ibrahim Shaker Company, said: “Shaker Group always seeks to improve performance and teamwork spirit, through analyzing customer's feedback and providing them with outstanding high quality services, similarly we look forward with firmness and determination to outdo ourselves in achieving global standards in terms of quality performance and premium customer care services. In addition to the company's widespread strategy and its success in covering all regions in Saudi Arabia through 520 specialized technicians across 22 dedicated service, maintenance and spare parts centers, with an expected expansion reaching up to 25 centers powered by 630 technicians by the end of 2015.”
Shaker Group has built an advanced customer service center, equipped with the latest world-class technologies to receive customer inquiries and requests through its toll free and unified customer service numbers, 8002445454 and 920006054, to ensure the fastest and most efficient service. — SG
