ALJOMAIH Automotive Company (AAC), the largest Cadillac dealer in the Middle East, further confirmed its well-established reputation for trustworthiness, value and customer service, with the latest GM survey showing a marked improvement in customer satisfaction. The survey run by General Motors registered 49 percent percent improvement in customer service for the first quarter of 2012. This comes after a year-on-year growth of 57 percent in 2011. At AlJomaih Automotive, the handling of customer is of paramount importance. Right from the moment the customer steps into the showroom, to communication with the sales team, and down to phone follow-ups and preparation of car upon purchase, the customer is pampered with every attention to detail in order to ensure comfort. AlJomaih excelled in all aspects of satisfying the customer even to the smallest detail - from explanation of warranty, free service to car delivery - to ensure his utmost satisfaction, the survey showed. – SGThe survey took into account also the comments of the customer a week after he bought the car by making follow-up contacts, underscoring the commitment of Aljomaih Automotive not only to maintain the bond, but strengthen it. Moreover, ACC, GM's Premium Brands exclusive dealer in the Kingdom, has beefed up its after-sales services and comprehensive customer support network to be within their customers' reach in order to attend promptly and professionally to all issues related to their cars. Al Jomaih Automotive likewise abides by the full and strict implementation of the ISO and GM standards to ensure total quality management. Besides, various awards conferred on the excellence of its services and satisfaction of its customers is equal to none. Winning consecutively the coveted GM Chairman Challenge Awards highlights ACC's outstanding premium care. With the superb services and advanced luxury features, it is not surprising that Cadillac continues to achieve robust performance, logging a stunning 62 percent growth compared with last year sales for January- April period, primarily from the sales of SRX and CTS models.
