The third session of Hajj Expo 2023 discussed ways to achieve quality and institutional excellence in the government sector with the aim of improving the quality of services provided to pilgrims and Umrah performers based on innovative foundations and standards that rely on sustainability in the quality of outputs through the optimal application of digital technologies, in order to realize improvement and development. During a session titled: "Organizational and government quality and excellence", which aimed to highlight the efforts of the Ministry of Hajj and Umrah and concerned agencies in providing services to pilgrims and Umrah performers, CEO of the Abu Dhabi International Center for Organizational Excellence Hadi El-Tigani stressed the important role of digital efforts provided by the Kingdom of Saudi Arabia to pilgrims and Umrah performers in realizing excellence and quality.
