The field teams at the General Directorate of Passports are working to receive and complete the procedures for the pilgrims coming from the countries benefiting from Makkah Route initiative and even those who are not, and welcoming them with more than (13) languages, such as English, Spanish, Indonesian, Japanese, Persian, Urdu, Turkish, Portuguese and Bangladeshi. This happens in Hajj halls at Jeddah-based King Abdulaziz International Airport (KAIA) and Hajj terminals at Madinah-based Prince Mohammed Bin Abdulaziz International Airport in order to facilitate communication and deal with them in their languages. The General Directorate of Passports harnessed these efforts in the context of developing work and improving communication with the pilgrims, in addition to providing all the necessary capabilities that help finish their entry procedures to perform their rituals with smooth and ease.
