King Salman orders extension of Citizen's Account Program and additional support for a full year    Al-Falih: 1,238 foreign investors obtain premium residency in Saudi Arabia    Irish PM apologizes for walking away from care worker    Several dead as Storm Bert wreaks havoc across Britain    Most decorated Australian Olympian McKeon retires    Adele doesn't know when she'll perform again after tearful Vegas goodbye    'Pregnant' for 15 months: Inside the 'miracle' pregnancy scam    Ukraine losing ground in Russia's Kursk region, says military source    Hezbollah fires rocket barrages into Israel after deadly Beirut strikes    Al Ittihad claims top spot in Saudi Pro League after victory over Al Fateh    Do cigarettes belong in a museum?    Saudi Arabia allows licensed flour milling companies to export flour    Saudi Arabia joins international partnership initiative to boost hydrogen economy    With 25 million monthly active users, Snap Inc. expands presence in Saudi Arabia to serve thriving community of creators, partners and clients    Riyadh Emir inaugurates International Conference on Conjoined Twins in Riyadh    Saudi delegation participates in the 7th U20 Deans Summit in Brazil    Saudi Arabia to host 28th Annual World Investment Conference in Riyadh    Al Khaleej stuns Al Hilal with 3-2 victory, ending 57-match unbeaten run    Al Khaleej qualifies for Asian Men's Club League Handball Championship final    Katy Perry v Katie Perry: Singer wins right to use name in Australia    Order vs. Morality: Lessons from New York's 1977 Blackout    India puts blockbuster Pakistani film on hold    The Vikings and the Islamic world    Filipino pilgrim's incredible evolution from an enemy of Islam to its staunch advocate    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



GACA Applies Precise Standards throughout its Airports to Optimize and Improve the Experience of Pilgrims
Published in Saudi Press Agency on 06 - 08 - 2019

During the current Hajj season of 1440, the General Authority of Civil Aviation (GACA) has implemented several precise standards to improve the experience of pilgrims from the time they arrive at any of the following airports King Abdulaziz International Airport in Jeddah, or Prince Mohammed bin Abdulaziz International Airport in Madinah, where they're shuttled through buses of their respective campaigns and then to the direction of their places of residence, while passing through services being provided by the Ministry of Health and finally receiving their luggage and going through customs procedures.
In order for GACA to improve its passengers experience at the airports, it keeps working according to standards and performance indicators, through which it monitors and supervises the services provided to the passengers and involve the passengers and the stakeholders in the betterment of these services.
In this regard, GACA has taken the opportunity to improve passenger's experience as one of its top priorities in order to provide the best possible services in accordance to the best international standards. GACA has taken upon itself to improve the level of service offered to passengers in general and services provided to pilgrims in particular. This comes from GACA regulatory and supervisory role in the civil aviation sector and airports in particular.
GACA oversees the quality of Hajj services in accordance to accurate and precise standards throughout its airports. This is in an effort to overcome all difficulties that may face pilgrims while performing Hajj rituals, and ensuring the best quality of services provided, while communicating with relevant authorities in the event of any observations, so it can be dealt with in a timely manner.
GACA duties of monitoring service quality and customer protection are implemented through a specialized department within GACA, and start from the pilgrims' arrival at the terminals to the shuttling process and getting on their respective campaign buses on to their place of places of residence. This is achieved through the cooperation of various relevant authorities at the airport to overcome any obstacles that they may face.
Moreover, in order to provide distinguished experiences that contribute to raising the satisfaction standards, GACA has supervised and evaluated the quality of services during both 1439 and 1440 Hajj season. Furthermore, GACA is working on improving the pilgrims' experience at King Abdulaziz International Airport in Jeddah around the clock from 22/11/1439 and until 5/11/1440.
It is worth noting, the GACA is keen to highlight its achievement in developing and improving the services provided to all its passengers throughout the Kingdom airports, which is considered to be at advanced and competitive level to the best of international standards.
In the past few years, the Kingdom succeeded in providing the necessary requirements for the convenience of pilgrims and continuously kept developing its services and elevating them to high international quality. For achieving this, the Kingdom is benefiting from its rich accumulated experience in crowd management and has succeeded in achieving a remarkable success rate. This has made the Hajj experience easier, including the journey of obtaining visa abroad; obtaining permits for pilgrims coming from within the country, and all requirements needed in the two holy cities of Makkah and Madinah, and holy sites.


Clic here to read the story from its source.