Prince Khalid bin Salman and US counterpart discuss over phone prospects for defense cooperation    Saudi Arabia highlights long standing relationship with UNESCO during Executive Board meeting    Princess Haifa: Sporting events draw 14 million tourists with SR22 billion spending in 2024    Average life expectancy in Saudi Arabia rises to 78.8 years    Hajj Ministry sets April 29 as last date for departure of Umrah pilgrims    TASI recoups losses, records highest close since December 2024    Dar wa Emaar hosts annual Eid Al Fitr community celebration with residents at Saraya Al Narjis in Riyadh    6.8 million people travel via four Saudi airports during 2025 Umrah season    Ithra to showcase its art collection at Riyadh Art Week    Israeli protesters urge Netanyahu to secure hostage deal during meeting with Trump    Palestinian teen died in Israeli prison after suffering 'likely prolonged malnutrition', autopsy finds    Saudi U-17s qualify for 2025 FIFA World Cup after win over Thailand    Saudi Arabia imposes SR100,000 fine on Hajj and Umrah firms for not reporting visa overstays    US defends tariffs on remote island of penguins and seals    The Seven Dogs wraps filming in Riyadh with a budget exceeding $40 million    Trump's crackdown on university protests is casting a long shadow    Benzema rescues Al Ittihad with stoppage-time equalizer in thrilling Jeddah Derby    Al Qadsiah and Al Ettifaq share spoils in tense Eastern Derby stalemate    Moussa Diaby praises Al Ittihad's resilience after Jeddah Derby draw "When you can't win, you take a point"    Riyadh Art Week launches with over 50 galleries showcasing global artistic dialogue    Veteran Bollywood actor Manoj Kumar dies at 87    Bollywood actress vindicated over boyfriend's death after media hounding    Grand Mufti rules against posting prayers and preaching in mosques on social media    King Salman prays for peace and stability for Palestinians in Ramadan message King reaffirms Saudi Arabia's commitment to serving the Two Holy Mosques and pilgrims    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



Etihad Airways chooses SITA for comprehensive bag tracking
Published in The Saudi Gazette on 19 - 05 - 2015

Etihad Airways, the national airline of the United Arab Emirates, has chosen air transport IT specialist SITA for end-to-end baggage tracking services. Powered by SITA's Air Transport Industry Cloud, SITA‘s new BagJourney service gives the airline a cost-effective and accurate way to track passengers' bags anywhere along their journey, from check-in to the destination airport.
Etihad Airways' Chief Information and Technology Officer Robert Webb said: “We are always looking for ways to improve the guest experience, and we know that delayed luggage is a major pain point. With SITA's BagJourney, we can follow guests' bags through every stage of their travels, which helps reduce mishandling and delays. We can also provide the latest baggage tracking information to crew while they are on the move via CrewTablet, our tablet application for crew operations, so we can address any problems more quickly.”
BagJourney uses baggage data that passes through SITA's global, fully-managed baggage message and distribution service, BagMessage, and provides it to Etihad Airways via a web application programming interface. This information can then be shared as needed with Etihad Airways' crew and airport staff. In the future, the airline could also extend this service to guests so they can follow their own bags via a smartphone app. BagJourney is also integrated with SITA's global bag tracing and matching solution, WorldTracer.
Hani El-Assaad, SITA President for the Middle East, India and Africa, said: “With BagJourney, Etihad Airways will be able to track passengers' bags no matter where they are in their journey. So even if bags are delayed, they can easily see the bag status and can proactively notify passengers. According to our 2014 Passenger IT Trends Survey, collecting baggage at the destination is the most frustrating travel step for passengers globally, with 27 per cent of passengers wanting significant improvement. So it is important that all airlines continue to invest in baggage technology, especially as rising passenger numbers put more pressure on baggage operations.”
According to SITA's 2015 Baggage Report, the rate of mishandled bags in 2014 was 7.3 bags per thousand passengers, down from a peak of 18.88 bags per thousand passengers in 2007. Baggage tracking is set to improve further in coming years as a as a result of IATA Resolution 753: Baggage Tracking. The resolution, which goes into effect in 2018, requires IATA members to “maintain an accurate inventory of baggage by monitoring the acquisition and delivery of baggage.” By using BagJourney, Etihad Airways is already meeting this requirement.
SITA has led the air transport industry in providing baggage tracking and tracing solutions for the air transport community for more than 20 years. Today, more than 200 airports and 500 airlines worldwide use its baggage management solutions. By facilitating communications between airlines as well as local baggage handling and reconciliation systems, SITA helps ensure that bags reach their correct destination. Its proprietary BagMessage system delivers more than 2.5 billion messages between airline departure control systems and automated baggage systems annually. More than 2,800 airport locations use SITA's WorldTracer system for tracing mishandled bags. — SG


Clic here to read the story from its source.