Over 1 million pilgrims benefit from golf cart service at Grand Mosque during Ramadan    Visitors welcomed with Eid initiative at Thee Ain Heritage Village in Al-Baha    Tebuk emir reviews rain response in Tayma    Saudi Arabia considers rent cap as part of major real estate reforms    Messi's bodyguard banned from touchline at Inter Miami games    Screen time in bed linked to insomnia, study finds    Le Pen vows to appeal political ban, calls verdict a 'denial of democracy'    Death toll from Myanmar earthquake rises to 2,719 as rescue efforts continue    Russia, Ukraine trade blame over new energy strikes    Putin orders Russia's largest military call-up in over a decade    Albania hosts MWL chief for Eid sermon at largest mosque in the Balkans    Haramain High-Speed Railway transports over 1.2 million passengers during Ramadan    Saudi Transport Authority says passengers can ride for free if taxi meters are off    Ministry of Education forms 425 community partnerships with SR653 million impact    Mexico bans junk food in schools to fight childhood obesity epidemic    Sweet sales surge ahead of Eid as Saudi chocolate imports top 123 million kg in 2024    Saudi creatives shine at Jeddah's Fawanees Nights with art, fashion, and storytelling    T1 CEO confirms Gumayusi's return for LCK Spring after lineup shakeup    100 Thieves claim Marvel Rivals Invitational NA crown as 2025 scene heats up    Bollywood actress vindicated over boyfriend's death after media hounding    Saudi Arabia hold Japan to goalless draw in Saitama to stay in World Cup hunt    Grand Mufti rules against posting prayers and preaching in mosques on social media    King Salman prays for peace and stability for Palestinians in Ramadan message King reaffirms Saudi Arabia's commitment to serving the Two Holy Mosques and pilgrims    Bollywood star Saif Ali Khan 'out of danger' after attack at home in Mumbai    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



GACA issues classification of air carriers and airports for month of September
Published in The Saudi Gazette on 12 - 10 - 2021

The General Authority of Civil Aviation (GACA) issued Tuesday the index for the classification of air carriers and airports based on the number of complaints submitted by travelers during the month of September 2021.
GACA revealed the total number of complaints lodged by passengers against air carriers during the month of September, amounted to (355) complaints, and the index monitored that Saudi Arabian Airlines came in as the least airline company with complaints.
Saudia had a total of (9) complaints per 100,000 passengers, and a timely complaint processing rate that reached 74%, while Flynas came in second with (16) complaints per 100,000 passengers with a timely processing rate of 94%.
Meanwhile, Flyadeal came in third with a number of complaints that reached (19) per 100,000 passengers, with a timely processing rate of 92%. The most common complaints for the month of September were refunding the value of tickets, cancellation of flights, then denied boarding, followed by delayed flights.
GACA clarified that the index for rating airports for the month of September indicated that King Khalid International Airport in Riyadh had the lowest number of complaints submitted, at a rate of 1% per 100,000 passengers during the month of September, in the index of international airports in which the number of passengers exceeds 6 million passengers annually, amounting to (16) complaints and a timely processing rate of 55%.
Meanwhile. Abha International Airport also got the lowest airports in terms of complaints lodged against it, in the index of international airports where the number of passengers is less than 6 million passengers annually, with a percentage of 2% per 100,000 passengers with (4) complaints and a timely complaint processing rate that reached 100%.
Furthermore, in the indicator for domestic airports, Najran Airport was the lowest airport in terms of complaints submitted to GACA, with a rate of 2% per 100,000 passengers with (1) complaint and a timely complaint processing rate of (0%).
GACA explained that the issuance of the monthly report for the classification of air carriers and airports (in terms of complaints submitted to the authority), aims to provide travelers with information on the performance of air carriers and airports in resolving their customers' complaints.
Moreover, to enable travelers to choose the appropriate service provider, in addition to enhancing transparency and demonstrate GACA's credibility and keenness on travelers' complaints, and stimulating fair competition between air carriers and airports to develop and improve services.
It is worth noting that GACA has provided multiple communication channels around the clock to ensure interaction with travelers and airport goers through the following communication channels: the unified call center (8001168888), (WhatsApp) service via the number (0115253333), social media accounts, e-mail, and the website.
GACA receives complaints through those channels that varied between issuing boarding passes, dealing with employees, serving people with disabilities and limited movement, and a variety of other issues.
Meanwhile, through GACA's support for its partners in success from airports, the authority has prepared a booklet that includes instructions on how to deal with passenger complaints at airports, and circulated it to airport operators, where it defines controls and service level agreements that must be adhered to for all types of complaints and inquiries.
This in addition to training employees of national airlines and ground service companies for those who have a direct relationship with the travelers to abide by the executive regulations to protect the rights of customers, through workshops held for them from time to time. — SPA


Clic here to read the story from its source.