The General Authority of Civil Aviation (GACA) issued Wednesday an index for the classification of air carriers and airports based on the number of complaints submitted by travelers to GACA during the month of August 2021. GACA revealed the total complaints lodged by passengers on air carriers during the month of August, which amounted to 378 complaints, with the index monitoring that Saudi Arabian Airlines came as the least airline company with complaints of nine complaints for every 100,000 passengers and a complaint timely processing rate for the month of August which reached 64%. Meanwhile, Flynas came second with 16 complaints per 100,000 passengers during the past month, with a timely response rate of 78%, and Flyadeal came third, with 22 complaints per 100,000 passengers, with a rate of complaint being handled in a timely manner, reaching 74%. The most frequent complaints classifications for the month of August was refunding the value of tickets, followed by canceled flights, then denied boarding, and delayed flights. GACA explained that the index for rating airport service providers indicated that King Fahd International Airport in Dammam had the lowest number of complaints submitted to the authority, at a rate of 0.2% per 100,000 passengers during the month of August, in the index of international airports in which the number of passengers exceeds 6 million annually at a rate of one complaint and a timely complaint processing rate of 100%. King Abdullah International Airport in Jazan also got the lowest airport in terms of complaints submitted to GACA in the index of international airports where the number of passengers is less than 6 million passengers annually, at a rate of 2% for every 100,000 passengers, where 3 complaints were registered, and the rate of complaint processing time that reached 80%. Meanwhile, in the indicator for domestic airports, Bisha Airport was the lowest airport in terms of complaints submitted to GACA, with a rate of 4% per 100,000 passengers, which amounted to one complaint and a timely complaint-processing rate of a 100%. — SPA
