Russia and US battle for advantage in Ukraine war ahead of Trump's return    Fate of Gaetz ethics report uncertain after congressional panel deadlocked    Rust premieres at low-key film festival three years after shooting    Indian billionaire Gautam Adani indicted in New York on fraud charges    Indian students in the US outnumber Chinese for the first time in 15 years    US vetoes UN resolution on Gaza ceasefire, saying it doesn't guarantee release of hostages    Bill Gates: Saudi Arabia's great global roles enhance its position as a symbol of humanity    Traffic Department: Use of mobile phones while driving is main cause of traffic accidents in Madinah region    Saudi justice minister visits Eurojust to enhance judicial collaboration    SAMA and Nazaha join hands in combating corruption    Al-Khateeb: $100 million will be spent annually to train 100,000 Saudis in tourism    Logan Paul accused of misleading fans over crypto investments    Rafael Nadal: Farewell to the 'King of Clay'    Indonesia shocks Saudi Arabia with 2-0 victory in AFC Asian Qualifiers    Sitting too much linked to heart disease –– even if you work out    Yemeni Orchestra's captivating performances in Riyadh, showcasing shared cultural legacies    Future of Ronaldo's Al Nassr contract remains undecided, says Saudi Pro League CEO    Salem Al-Dawsari out for three weeks, Ruben Neves to return in January after surgery    GASTAT report: 45.1% of Saudis are overweight    Denmark's Victoria Kjær Theilvig wins Miss Universe 2024    Order vs. Morality: Lessons from New York's 1977 Blackout    India puts blockbuster Pakistani film on hold    The Vikings and the Islamic world    Filipino pilgrim's incredible evolution from an enemy of Islam to its staunch advocate    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



MOH call center gets 30,000 requests a day
Published in The Saudi Gazette on 07 - 10 - 2019

RIYADH — In line with the Saudi Vision 2030, the Ministry of Health is undergoing a major transformation process to improve access, efficiency, and quality of care and to that end several initiatives are currently under way. One of the key transformation initiatives undertaken by the ministry for boosting the health care services in the Kingdom is establishment of a "937 Call Center." The call center provides round-the-clock medical and administrative services through a toll free number 937.
Medical services provided by the center include emergency and routine health care. The services are provided by health care professionals that immediately respond to inquiries and, if need be, refer callers to a more appropriate service. Despite the relatively new experience that the ministry has with the provision of telephone consultation services, the public in Saudi Arabia is increasingly utilizing these services.
In the first quarter of 2019, the "937 Call Center" received over 2 million calls. The daily number of calls received by the center is around 30,000, where these are answered within 15 seconds. To date, the overall public satisfaction rate with telephone consultations provided by "937 Call Center" has reached 85.19%.
Administrative services provided by the center include inquiries about MOH's services; outgoing and incoming transactions; appointment requests for healthcare centers and hospital transfer requests based on the medical needs; in addition to complaints against public and private health facilities.
Furthermore, the center has the role of creating awareness regarding infectious diseases, toxins and medicines. To date "937 Call Center" has managed to resolve 95% of complaints received.


Clic here to read the story from its source.