Volkswagen Middle East invited their partners in Dubai, Abu Dhabi, Kuwait, Kingdom of Saudi Arabia and Oman to participate in the first regional Volkswagen Service Qualification Championship which was recently held in Dubai. The championship was organized to honor and reward Volkswagen service advisors and master technicians who have demonstrated the highest levels in service quality and technical knowledge. This initiative is an ongoing program from Volkswagen to continuously improve service standards and ensure that technicians and service advisors are kept up-to-date with the latest information and skills. It also provides a good platform to discuss with industry experts new insights and ideas in the areas of service and technology. Hans-Dieter Keller, managing director of Volkswagen Middle East, said” “The main idea behind the Volkswagen Service Qualification Championship was to bring all our service employees and technicians together as a team to demonstrate their skills and capabilities in front of their peers, and for us, to recognize their achievements. This will help build motivation amongst the team as well as increase their level of know-how.” 30 qualifiers from five GCC markets advanced to the regional finals in Dubai. They competed against each other through two rounds of targeted questionnaires followed by a series of practical activities and one-to-one role plays which tested their levels of knowledge and professionalism. One master technician and one service advisor from the five markets will join the other 52 countries participating in Germany in October to compete in the VW Service Qualification World Championship. __
