Winners and other participants pose for a group photo with Mohammed Yousuf Naghi Motors executives during the awarding ceremony. JEDDAH - Mohammed Yousuf Naghi Motors (MYNM), the exclusive distributor of Hyundai cars in the Western region of Saudi Arabia, organized the first phase of “Service Advisor Olympic” at its branches in the region. The competition was held at Naghi Training Academy in Jeddah, participated by 6 service advisors runners-up from all branches of Naghi Motors. “Service Advisor Olympic” is a global vision launched by Hyundai Motor Company this year to all its distributors all over the world, and aims to upgrade the performance level of its agent's service advisors. The competition consists of two phases, the first phase includes the selection of the best service advisor of each dealer, and then the final stage involves selecting the best worldwide service advisor, and will be held in the Korean capital Seoul. Service Advisor Olympic 1st place winner is Eng. Arif Ahmed, a service advisor at Automall Service Center, and 2nd place winner is Eng. Umr Alhabash from Heraa Service Center, while the 3rd place winner is Eng. Badu Yahya Hassan from Heraa Service Center. Eng. Osama Abu Ahmed, director, after-sales at Naghi Motors - Hyundai, said: “This competition is held over a full day, and includes writing test followed by a practical test, which involves realistic simulation of a client visiting the service center requesting the repairing of his car, then a supervisor, impersonating the client, begins talking to the service advisor, among others, about repairing of his car, what is needed to be done, duration of work, spare parts required. In other words, the service advisor becomes a subject of a realistic test, all his replies and reactions are monitored carefully, and based on his behavior and responses he gets a number of points. Winner of highest points wins the first place. He hoped that the competition would inspire all Naghi-Hyundai staff to work hard and provide better services to customers of Hyundai cars in the Western region, stressing that “all workers in after-sales services section are true example of hardworking.” Various honorary awards are given to all participants, while winners of the three first places get honorary shields and cash prizes. Commenting on winning the 1st place, Ahmed said:” Participating in this competition by itself is training on how to receive the customers' satisfaction at Naghi-Hyundai service centers, mainly through following the main Hyundai's 6 guidelines. The competition was strong among the participants, but with the grace of God, I scored the highest points and won the title. My ambition does not end here, I will represent Mohammed Yousuf Naghi Motors in the final phase against participants from all over the world, I am confident that I will achieve a good place.
