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German railways to publish punctuality scores
Published in Saudi Press Agency on 28 - 07 - 2011


German trains have a reputation for punctuality.
Now the country's main rail company wants the world to be able to
judge for itself, according to dpa.
Starting in September, state-owned Deutsche Bahn will begin to
post punctuality rates online, company chief Ruediger Grube said on
Thursday.
"We want to allow ourselves to be assessed according to our actual
service," he said.
The online listings will include combined and separate tallies of
punctuality for long-distance and commuter trains. Until now,
Deutsche Bahn has only provided average punctuality figures for
entire years.
Complaints about train service are common in Germany, with
punctuality only one of the issues. In several cases over the last
year, customers have received money back when air conditioning broke
on trains - on which the windows don't open - during hot days.
The service, seen by many Germans as a national institution rather
than a commercial company, has also had several public relations
problems when conductors have thrown underage riders off trains for
not having tickets, sometimes leaving them stranded kilometres from
their homes.
The announcement came as the company listed its half-yearly
business report, noting a rise of 1.9 per cent in ridership to 973
million for January to June of 2011, versus the same period for 2010.
Profits for the same period were 648 million euros (925.9 million
dollars), 65 per cent more than in the 2010 period.


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