Jack Sim, founder of the World Toilet Organization, has a theory about why governments and people are so reluctant to talk about hygiene: it isn't cool. “People demand a TV, not a toilet, because it is not aspirational or charismatic,” said Sim, who does not hesitate to talk in graphic detail about the dangers of poor sanitation. “Governments and people are not very receptive to being told they're dirty, that they need more toilets,” said Sim on a visit to Mumbai, where more than half its 18 million residents live in slums and where the average ratio of people to toilets is 81:1. In Mumbai, where teeming slums sit cheek by jowl with gleaming office blocks and luxury apartments, sanitation is not just a poor person's problem, said Sim. In India, Sim's outfit, which he calls the WTO, works with several NGOs that build and maintain public toilets.