Abu Dhabi Airports Company (ADAC) is the only airport in the Arab region to be named in the Airports Council International's (ACI) Airport Service Quality Survey. This accolade is testament to ADAC's commitment to create a customer-focused, world-class airport facility. The survey records passengers' perception of more than 30 service aspects in the airport. It is the most thorough airport service benchmarking programme, recording results throughout the year to account for peaks and troughs and ensure accuracy of findings. To achieve its high ranking, Abu Dhabi International Airport has consistently delivered high quality services to customers using the airport. The rankings were based on more than 200,000 questionnaires completed at 108 airports worldwide. The regular feedback lets airports improve their facilities and service based on real passenger opinions and benchmark against other participating airports across the world.
