DUBAI– Etihad Airways was honored with two accolades at the INSIGHTS Middle East Call Center Awards 2015 on Tuesday. This is the fourth consecutive year the airline has been recognized at the annual gala ceremony in Dubai, which was attended by almost 300 call center professionals and service providers from across the region. The airline received the awards for “Best Industry Call Center (Airline)” for its Al-Ain contact center, and for “Best Career and Skills Path” for its Team Leader Passport program. Speaking about the Al-Ain contact center, Peter Baumgartner, Etihad Airways' chief commercial officer, said: “Once again, this modern, world-class facility has been recognized for its professionalism, superior levels of customer service and its intensive program of career development and training.” The airline employs almost 600 call center personnel in its three contact centers in Abu Dhabi and Al-Ain, who in 2014 answered 2.6 million calls, in 15 different languages. The Team Leader Passport program is an 18-month to two-year team leader development initiative. There are currently 52 team leaders undergoing the development program – 32 in the UAE and 20 in the United Kingdom. — SG
