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Bank Al-Bilad enhances client services at ATMs
Published in The Saudi Gazette on 28 - 03 - 2008

Level Four, a leading supplier of open standards-based ATM software, today announced that Bank Al-Bilad, a fast-growing Islamic bank in Saudi Arabia, has implemented its ATM Developer solution to provide innovative functionality and services for customers at ATMs. With the solution, the bank becomes the eighth Level Four Saudi banking customer to benefit from cost savings, improved productivity and faster time to market of ATM services.
The main challenge Bank Al-Bilad faced in rolling out new functionality and services to customers at its cash machines was the manual testing of ATM applications prior to deployment. The time and cost intensive process delayed the bank's projects for bringing ATM services to market and also had an impact on the number of projects Al-Bilad could handle at any one time. As one of the fastest growing banks in Saudi Arabia, Al-Bilad aims to lead the field in providing many innovative and quality assured services at their ATMs, which requires a solution to help automate testing and develop new screen content and functionality on its cash machines.
To meet its testing challenges, Bank Al-Bilad selected Level Four's ATM Developer. Using ATM Developer, Al Bilad can customise ATM screens, rapidly introduce new ATM functionality and undertake end-to-end testing of its ATM network. Level Four's automated tools eliminate reliance on manual testing, which results in faster, more thorough and accurate testing processes such as fewer faults in the network and reduced downtime. ATM Developer has a highly visual and intuitive user interface, making it easy for Al-Bilad's staff to use, positively impacting productivity levels. The solution also ensures that Al- Bilad's ATM services comply with regulations such as EMV standard for smart chip cards and SPAN2 (the second generation of the Saudi Payments Network that involves the implementation of electronic banking services across the country).
In response to growing demand for automated cash deposit at ATMs, Bank Al-Bilad introduced its bunch note acceptance service. The bank uses Level Four's Bunch Note Acceptor module with ATM Developer for maximum quality assurance so that the customer experience is not compromised at the ATM. __


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