Increasingly, accessibility for the patient is equally important as the clinical experience with caregivers. Patients want to access and use hospital tech and facility like consumer tech like Amazon, Netflix, Apple. IMC taps into patient preferences and created a digital access and experience. Patients who consume digital health tech uses it to feel more in control of their health, according to Philips' Future Health Index study. Hospitals that are not providing tools aligned with patient health goals will be less competitive and less equipped to provide world class care. International Medical Centre (IMC), keeping patient-centricity at its core, is set to give its patients a world-class treatment with the amalgamation of global healthcare standards and top-notch technology. Healing is not only the body but of the mind and soul, it's a road to transforming the experience of our care receivers to the next level. IMC's Digital Front Door صور The digital front door is so much more than just the digital intake of patients, although that is a crucial component. It is an integrated digital strategy for engaging patients at every step along their healthcare journey. The digital front door has the capabilities and power to make the healthcare journey more empathetic than ever before. Entering through the digital front door offers patients a more meaningful and connected experience – allowing them to communicate with care professionals with more ease and obtain the most appropriate level of care more seamlessly via automated technology. Additionally, the digital front door empowers patients and acquaints them with a better sense of autonomy to make it easier and less stressful to enter an insightful conversation about their care. With more transparency and communication, the patient-provider relationship is enhanced. ChatBot/Virtual Assistant IMC use this platform to enhance patient experience, IMC's online marketing conversion rate and generate more patient leads by using chatbot landing pages at different interaction points. It allows us to give personalized information, real time interaction and scalability. Chatbots – also known as "conversational agents" – are software applications that mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person. Most websites have static pages that lead to patient/customer not inquiring more or leaving the page. Chatbots transform these traditional static landing page interactions into interactive conversations. Rather than reading an entire page full of information in one go, patients would be reading a couple of messages at a moment. Rather than fill out a long-format a time, it asks you questions regarding a topic/information at a time ( step by step). It transforms the information loaded, heavy textual detail into a more interactive, a dynamic chatbot based lead generation experience. صور Schedule appointments according to your convenience Patients can schedule in-person appointments, cancel or reschedule an appointment without having to call up in any hospital department. You can carry out all these tasks through IMC's online portal, whats app, chatbot and mobile application. These systems are designed to provide you flexibility and freedom with your time. Similarly, you can get information about hospital departments and required treatment providers. The guardian feature of the IMC application allows you to register and manage the appointments of your family members as well. Appointments for diagnostic tests can also be scheduled. صور صور Digital Self Check-Ins The self-check-in feature of the IMC app allows you to bypass the administration processes and spend more time with your doctor. The GPS powered arrival enables patients to contact the administration staff via mobile app, upon arriving in the parking area. You can also make direct payments through the app as they are handled securely by the MYIMC app. Patient pre-registration is a key strategy for improving the onboarding and intake process, which can often get bogged down with complicated data collection and administrative tasks. By collecting patient intake materials ahead of the appointment, pre-registration helps organizations create a higher quality consumer experience and increased patient satisfaction Telemedicine in the times of Pandemic and beyond Patients can schedule E- visits to access health care services online from the convenience of their homes. . The option of E- a visit would enable the patients living outside the central city to access IMC's world-class treatment providers. Supporting Patients with Improved Assessment PROMIS (Patient-Reported Outcomes Measurement Information System) is a person-centered developed to speed up patient's assessment. Hence, giving foremost importance to time management and convenience. The system is designed to evaluate IMC patients' physical, mental and social health. The treatment provider sends a questionnaire to the patient in advance, which they must fill before the appointment. It assists the providers in getting vital information beforehand so that they may better diagnose and guide the patient at appointment time. This kind of self-reported data is incredibly resourceful to a hospital and gives insights to make informed decisions in future. PROMIS measures are used as primary or secondary endpoints in clinical studies for effective treatment response. The PROMIS tools are inclusive of a wide variety of chronic diseases conditions along with the routine assessment of the general population. At present, none of the Saudi hospitals has incorporated PROMIS in their healthcare ecosystem. Smart Lab Reports with Comprehensive Visuals IMC is the pioneering hospital in the kingdom that is offering its patients a user-friendly display to read their lab reports. It is an artificially intelligent digital health solution that explains and interprets patient diagnostic reports. It converts them into easily understandable biomarker readings. Patients become self-sufficient and don't always need a doctor to make them understand their reports. The health solution shows multiple colored visuals along with diagnostic ranges to explain the results. It provides health tips, risk assessments, checkup recommendations and statistics in a comprehensive way. The solution gives information in both languages, Arabic and English. Physician and Women's Health app IMC DOCTOR is an app that help clinicians with secure access to clinic schedules, hospital patient lists, health summaries, test results and notes, reducing time and effort and improving efficiency. صور Few health issues affect women differently and more commonly than men. Numerous women's health conditions go undiagnosed, like UTI and STI. Women experience exclusive health concerns, such as breast, cervical cancers, menopause, pregnancy, etc. Depression and anxiety exhibit more frequently among women. In order to give Saudi women greater autonomy and information and by addressing the diversified needs, tracking the crucial timelines and stages of life, the app is bringing in an extra level of sophistication and care for the modern-day woman. The app aims at providing women with more control over their health and eventually lead to more engagement in their own care and data for physicians to help in diagnosis and treatment. صور What you can expect in future? We are not done just yet. We believe in continuous innovation and incessantly thriving at what we do. We are transforming our Health Information System (HIS) to automate and unify our services for effectiveness and quality. The transformation includes optimizing the in place services as well as adding some new healthcare solutions. — SG
