Khalid Alothman and Khaled Ramadan receive the award. BANK Aljazira won the gold medal and first rank award for the Best Contact Center in Europe, Middle East and Africa during the regional finals of the Contact Center World Awards organized by the Contact Center World Co. held in London recently. With this victory, Bank Aljazira qualified to the world finals which will be held in the US next month (October) - an unprecedented achievement for Saudi banks. Khalid Alothman, Head of Retail Banking Group, said: "Bank Aljazira Contact Center 'Aljazira Phone' continues the award- harvesting spree after winning the 'Best New Contact Center in the Middle East' Award a few months back as part of the bank's ongoing endeavor to serve all customer segments around the clock with the highest quality standards and while using the best human resources. Keeping in mind that Bank Aljazira will be introducing a new set of electronic services shortly which will represent a landmark in the retail banking services." Moreover, he said "Bank Aljazira has set an objective to develop all alternative delivery channels to enrich customer experience across all contact points. This is clearly visible through getting the highest rankings and winning the most prestigious awards. As a result, Bank Aljazira has confirmed its position among the leading banks not only in Saudi Arabia, but in the Middles East. – SG
