Minister Al-Samaani inaugurates technical office to enhance judicial quality in Qassim    Riyadh Metro ticket prices starts at SR4    Saudi Arabia retains its seat on OPCW Executive Council    Saudi Transport Authority cracks down on foreign trucks violating rules    Saudi Arabia's R&D expenditure hits SR22.61 billion in 2023    Saudi Arabia, Comoros strengthen economic ties with new MoU    Saudi Arabia receives extradited citizen wanted for corruption crimes from Russia    Ukraine fights to keep the lights on as Russia hammers power plants    Sweden asks China to cooperate over severed cables    Childcare worker who abused more than 60 girls jailed for life    Indian airlines hit by nearly 1,000 hoax bomb threats    K-Pop group NewJeans split from agency in mistreatment row    Defending the Truth: Saudi Arabia and the 2034 World Cup    Culture minister visits Diriyah Art Futures    GCC Preparatory Ministerial Meeting discusses developments in Gaza and Lebanon    Al Taawoun seals AFC Champions League Two knockout spot with 2-1 win over Al Khaldiya    Al Hilal advances to AFC Champions League knockout stage despite 1-1 draw with Al Sadd    Best-selling novelist Barbara Taylor Bradford dies    Most decorated Australian Olympian McKeon retires    Adele doesn't know when she'll perform again after tearful Vegas goodbye    Order vs. Morality: Lessons from New York's 1977 Blackout    India puts blockbuster Pakistani film on hold    The Vikings and the Islamic world    Filipino pilgrim's incredible evolution from an enemy of Islam to its staunch advocate    Exotic Taif Roses Simulation Performed at Taif Rose Festival    Asian shares mixed Tuesday    Weather Forecast for Tuesday    Saudi Tourism Authority Participates in Arabian Travel Market Exhibition in Dubai    Minister of Industry Announces 50 Investment Opportunities Worth over SAR 96 Billion in Machinery, Equipment Sector    HRH Crown Prince Offers Condolences to Crown Prince of Kuwait on Death of Sheikh Fawaz Salman Abdullah Al-Ali Al-Malek Al-Sabah    HRH Crown Prince Congratulates Santiago Peña on Winning Presidential Election in Paraguay    SDAIA Launches 1st Phase of 'Elevate Program' to Train 1,000 Women on Data, AI    41 Saudi Citizens and 171 Others from Brotherly and Friendly Countries Arrive in Saudi Arabia from Sudan    Saudi Arabia Hosts 1st Meeting of Arab Authorities Controlling Medicines    General Directorate of Narcotics Control Foils Attempt to Smuggle over 5 Million Amphetamine Pills    NAVI Javelins Crowned as Champions of Women's Counter-Strike: Global Offensive (CS:GO) Competitions    Saudi Karate Team Wins Four Medals in World Youth League Championship    Third Edition of FIFA Forward Program Kicks off in Riyadh    Evacuated from Sudan, 187 Nationals from Several Countries Arrive in Jeddah    SPA Documents Thajjud Prayer at Prophet's Mosque in Madinah    SFDA Recommends to Test Blood Sugar at Home Two or Three Hours after Meals    SFDA Offers Various Recommendations for Safe Food Frying    SFDA Provides Five Tips for Using Home Blood Pressure Monitor    SFDA: Instant Soup Contains Large Amounts of Salt    Mawani: New shipping service to connect Jubail Commercial Port to 11 global ports    Custodian of the Two Holy Mosques Delivers Speech to Pilgrims, Citizens, Residents and Muslims around the World    Sheikh Al-Issa in Arafah's Sermon: Allaah Blessed You by Making It Easy for You to Carry out This Obligation. Thus, Ensure Following the Guidance of Your Prophet    Custodian of the Two Holy Mosques addresses citizens and all Muslims on the occasion of the Holy month of Ramadan    







Thank you for reporting!
This image will be automatically disabled when it gets reported by several people.



Why customer is the BOSS
Published in The Saudi Gazette on 28 - 11 - 2015


Saudi Gazette
Many Saudis complain about the poor state of customer service in the Kingdom. Their reaction to bad service depends on their personalities and the situation. While some Saudi customers respond passively when they suffer bad service, others react aggressively, shouting and sometimes abusing staff. For others, they air their complaints online via social media, or websites.
One Saudi female in her late 20s, Sarah Youssef, who lives outside the Kingdom told Saudi Gazette that one day she ordered a pizza online, but the delivery was delayed 40 minutes. After an hour, she called the restaurant and the employee asked her to wait for a few minutes as the driver was on the way.
"After 15 minutes, I called the restaurant again and explained to the employee that we called before and I asked him to call the driver and know his location, especially that my husband has a class and needed to leave," she said. "The employee apologized and asked us to wait until the driver arrived."
When the pizza finally arrived, Youssef found it completely cold, so she complained to the restaurant online via Twitter. The restaurant apologized and ask her to file a complaint on the company website, but she has received no answer yet.
Waheeb Al-Dakhil works with one of the Kingdom's media channels. He explained that one day he went to a fast-food restaurant to get a SR20 meal. He ordered extras but was overcharged a riyal by the staff.
"I asked the waiter what is the extra riyal, but I did not receive any answer, so I refused to pay and reported to the Ministry of Commerce, which started investigating the case," he said.
He added that the restaurant was shut down for a week after he sent his complaint to the Ministry of Commerce. The regional manager of the restaurant came by his house, so he dropped the complaint and received free meals every week for a month.
On another occasion, a store tried to force Al-Dakhil to pay SR450 for an item with a label price of SR300, saying the label was wrong.
"They force you to buy it with the new price, but I refused as one of the Ministry of Commerce regulations is that the buyer should pay the showcase price and any mistake in the price the shop is responsible for," he said.
Another Saudi who won't tolerate bad service, Salma, which is not her real name, said that shouting is the only way she's able to get good service.
She said she once fought with staff in a private hospital in Jeddah. She went for an appointment, but there was no line to pay, so she waited 15 minutes. Another patient suddenly came and asked the receptionist to let him pay and go see the doctor. The employee let him, and none of the other patients complained.
"I asked the receptionist where is the line after 15 minutes and if my appointment will be cancelled since I passed the time," Salma said. "He said yes the appointment, if I was late, must be canceled. I asked him to allow me to enter since he did the same with another guy, yet he refused."
She started to scream but the receptionist ignored her, so she went to the hospital supervisor, who told her to tell the receptionist that she had permission to enter, but the receptionist refused. She kept shouting until the supervisor came and forced the receptionist to let her pay and enter.
Eman Abdul Qayyoum works in customer service at a private company. She said: "Most of the customers who lose their nerves are a learning source for us, because they are either angry due to poor customer service, a lack of information sources, or because of bad management."
She explained that the staff usually receives no training in handling customer complaints. She said a smart employee should make customers feel they are important and try to calm the customer by listening to them and trying to solve the issue.


Clic here to read the story from its source.